FAQs
Our customer support is available Monday to Friday: 8am to 8:30pm. Average answer time: 24h.
How can I get in contact with LickSticks?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Queensland or Victoria.
How accurate are the tests?
All tests come with control lines (C) to ensure the tests are functioning correctly.
If you have issues with any of your tests, please reach out via our support.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia wide.
What if my order is delayed?
Sometimes orders may be delayed, if this is the case, and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received; this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
What currency is the store in?
All products displayed on our website are in AUD.